Assessment Methodologies
Management and Leadership Solutions
Training and Development Methodologies
Coaching

B-T Accelerating Personal Accountability™

Executive Summary

Organizations consist of people, and organizational change must begin with change to the mindsets of individual employees and supervisors. In today's business world, most organizations are leaner and flatter. One result of this trend is that successful organizations require team members to take responsibility and be personally accountable for achieving desired business outcomes. B-T Accelerating Personal Accountability - based on the principles espoused in the best-selling book QBQ! by John G. Miller - drives home the importance of personal accountability for business results, teaches techniques to help individuals practice personal accountability in the workplace, and helps managers/ supervisors understand how to instruct their team members to become more responsible and self-managing.

Key Topics/Learning Objectives Covered

  • Building personal and organizational accountability
  • Dealing with change
  • Delivering accountable Customer Service
  • Setting and communicating clear goals and expectations
  • Delivering feedback more effectively
  • Attaining work/life balance
  • Managing/improving poor performance
  • Improving the productivity of teams
  • Communicating in an accountable manner
  • Motivating yourself and others through high accountability

Course Outline

1. A Tool for Leaders at All Levels

  • Defining the Question Behind the Question
  • Understanding Leadership
  • Two Myths of Accountability
  • A Picture of Personal Accountability
  • Eliminating Stress
  • The Power of Choice
  • Our Leadership Role

2. The "How To" of Leadership Tools

  • The QBQ! Guidelines
  • Eliminate Complaining
  • Stop the Blame Game
  • Defeating Procrastination
  • How Leaders View Problems
  • The Foundation of Teamwork
  • The Value of Action

3. Personal Accountability in Action

  • Adapting to Change
  • The Essence of Learning
  • Serving and Coaching: A Leader's Job
  • The Cornerstone of Leadership
  • Understanding Communication
  • The Power of Serving Others
  • Accountability: A Timeless Message

4. Creativity and Integrity

  • Careers Require Ownership
  • True Creativity
  • The Cost of Organizational Politics
  • Characteristics of Achievers
  • The Cornerstone of Success: Belief
  • Common Gaps of Integrity
  • An Integrity Test