Assessment Methodologies
Management and Leadership Solutions
Training and Development Methodologies
Coaching

Bovo-Tighe Process Excellence Series™

Join the new process improvement revolution - Arm yourself with real tools to solve real problems and reshape operations. Each of the topics shown below is available. They all have in common great instructors and on target approaches that are usable today to create revolutionary impact!

Advanced Root Cause Analysis

Description: This course teaches advanced technical approaches to performing effective Root Cause Analysis (RCA), and focuses on group facilitation skills for personnel who will lead RCA sessions. Topics include:
  • Using a risk-based approach to focus RCA group discussion to ensure the most critical causal factors are discovered and adequately evaluated
  • Ensuring that the RCA follows a "logical" progression - consistency in approach; managing and controlling participant' "off the wall" ideas; staying "1/2 step ahead" of the RCA team
  • Developing meaningful actions surrounding further investigation (where necessary) and corrective action development
  • Obtaining consensus and dealing with objections
  • Leading and maintaining effective follow-up!

Failure Modes and Effects Analysis

Description: This course describes Failure Modes and Effects Analysis (FMEA) and its role/applicability within the continuous process improvement process. Step-by-step FMEA methodology is presented, including documentation mechanisms. The course provides at least two opportunities for FMEA practice relevant to your current activities, and examples of completed FMEAs. All students completing this course will be able to effectively prepare for, participate in, and lead FMEA sessions.

Problem Solving Fundamentals

Description: In this course, you will learn the fundamentals of efficient and effective problem solving and solution identification. This course is designed as a rapid immersion overview of the key techniques, and is recommended for anyone who routinely solves problems. The focus is on practical skills, and the opportunity to work with real problems makes this learning opportunity fast-paced and very focused on what you need. You will be able to apply the lessons from this course immediately!

Participants will build practical Problem-Solving skills by.
  • Understanding step-by-step processes and tactics for problem-solving and selecting solutions
  • Practicing implementation of those processes
  • Discovering innovative approaches flexible for varied problem scopes
  • Creating an individual developmental plan for implementation after course completion

Topics include:
  • Overview of the processes for problem-solving
  • Problem identification
  • Root Cause identification
  • Solution option development
  • Solution prioritization/selection and action planning
  • Implementation
  • Making problem-solving more creative

Effective Communication in Teams

Description: Participants will discover how to interact effectively with others in group settings, and how to lead and be more persuasive in working in teams. The course will explore how work behavior affects productivity on the job, and how biases can affect performance, particularly in facing challenges, interacting with people, reacting to change and responding to rules written by others. Most importantly, participants will be able to compare how they prefer to do the job and how they are actually expected to adopt their behavior in the workplace, and the effect this has on themselves and others.
This course includes use of a personal assessment tool which provides objective insights for each participant regarding their unique personal characteristics and strengths. .

Team Decision Making: Leading Effective Teams

Description: These skills are vitally important for anyone working with teams on a regular basis. By implementing what you learn in this course, you will be able to efficiently plan and facilitate effective decision-focused meetings, influence team decision-making quality, and gain commitment to outcomes and follow-on action plans. You will compare ideas with others for handling various situations, and be able to practice and get some feedback using key communication skills.

Participants will learn what is required for effective team decision-making
  • Choose and use appropriate decision-making processes
  • Choose and use meeting planning, facilitation, participation, and evaluation tools
  • Help achieve closure and commitment to outcomes
  • Understand roles and responsibilities

Participants will also.
  • Gain insights from a self-assessment of your personal style in leading teams to outcomes
  • Learn techniques for managing difficult meeting situations
  • Understand what communication skills are required to develop and influence outcomes
  • Develop your personal skills through practice and experimentation

Business Economics of CPI Project Prioritization

Description: This course presents a method to ensure that process improvement projects are prioritized and selected for implementation based on their business value. Topics include
  • Project investment return analysis techniques
  • Project value assessment by weighted factors including cost reduction, risk avoidance, competitive advantage, future opportunity creation, etc.
  • Prioritization based on investment vs. value