Executive Summary

The need for accurate and timely assessment of employee and market development priorities has never been more important than in today's rapidly evolving workplace. Managers must continually be in touch with what their employees and customers want, how to adjust services/products to meet customer expectations, how well the workforce is achieving organizational goals, and where the organization needs realignment in order to succeed. However, all these elements are constantly in flux and present management with moving targets. B-T Workplace and Customer Surveys provide an efficient alternative to traditional, labor-intensive surveys. Now, using these surveys, organizations can quickly identify the types of employee and/or customer interventions required for sustained business growth.

What is the B-T Survey Process?

The B-T Survey Process is a fast and efficient method to quickly develop online surveys for your organization and/or customers. All survey questions used have been validated, providing dependable reliability on every survey. After a survey is completed, a variety of reports are provided to turn the results into valuable data for decision-making. Fully or partly customized surveys can be ready to deploy within an amazingly short time-frame. In just a few days, Bovo-Tighe will work with your team to outline all of the parameters needed to create an effective survey. We will also assist in interpreting survey results and designing a strategy for implementation of required follow-up programs to enhance productivity.

Survey Templates

Employee Surveys - Organizations that succeed are organizations that attract and develop the most qualified, most talented and most motivated employees. Every organization should regularly assess its operations, policies, and practices to assure its executive team is providing the leadership, management, work environment, and incentives to attract and retain top-notch employees. Frequent employee surveys, crafted to gather the right information, help keep organizations on target in this critical area.

360 Surveys - Personal effectiveness within each key position is crucial to the ongoing success of the organization. Multi-rater surveys, or 360 Surveys, allow multiple team members, coworkers and managers to give valuable feedback regarding the effectiveness of an individual's performance. The results of 360 Surveys are used in a number of ways to enhance and develop the interpersonal skills and overall success of key employees.

Team Surveys assess the effectiveness of a specific, intact work or project team, or can be used throughout the entire organization to measure team-focused work behavior. Team skill development priorities can be easily assessed and accurately addressed with the survey results.

Customer Surveys are designed for in-depth analysis of the business relationship between the organization and a key customer (or multiple customers). These surveys provide in-depth understanding of what issues matter to the customer, allowing an organization to focus more accurately on internal behaviors that contribute to customer satisfaction.

Survey Customization Services

Any survey template can be customized to suit your organization's needs, or we can design a fully customized survey. You can choose or change the survey titles, content, respondent instructions, demographics, categories, questions, rating scales, free-form comment areas, and private login/password information. Report types include demographic analysis, mean score analysis, favorable/unfavorable analysis, frequency distribution, written comments report - or a master report containing all of the above.