Leadership Starts with Engagement

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Employees seek meaningful relationships with their managers. By this we do not mean becoming pals. That could happen, but isn’t necessary: Employees value a great working relationship built on trust and transparency of communication. Plus recognition of work well done, of course!

Bovo Tighe Performance GuaranteeWe know from our own work with clients that the greatest source of truly effective employee engagement comes from the employee’s direct supervisor, whether that supervisor is the CEO, a vice president or the shift supervisor. Direct praise from a manager can be twice as effective as stock options in motivating employees, according to Achievers, an employee recognition vendor. This is great news, especially as most businesses don’t have stock options to give out, even if they could afford them! Plus, praise makes the giver feels as good as the recipient.

Better Engagement = Higher Productivity (We guarantee it!)

A productive corporate culture grows out of a commitment to full engagement. If you pay attention to fostering strongly engaged employees, you will naturally create a positive, productive workplace. The mission and values of the organization come from the top, but how that mission is accomplished, and how the values are propagated, is in the hands of those employees. The better you engage your staff, the better a culture they will build for you. Achievers asserts that investing in the 100 Best Companies to work for consistently yields a larger return than the overall market—larger, even, than investing in the S&P 500.

How does a business leader build engagement? We focus on three areas in our work with clients, which form the core of our Foundations of Excellence employee development philosophy:

Continue reading

18
Jun
Young Leaders Group

The raw material for your future leaders. All have the talent to lead, if you help them!
image source: pefnc.org

We don’t spend a lot of time worrying about whether “leadership skill” is driven by naturally acquired abilities (genetics), or by nurture (through parents, peers, bosses, etc.) Our job is to focus on making the “nurture” that organizations do to develop leaders more effective.

We find support for our “get on with it” mindset in the research confirming that nurturing done by organizations through employee and leadership training is effective and worth the investment.

You Can Develop Great Leaders In-House

An article we recently came across by Daniel E. Maltby, Ph.D  of Biola University carried the title Leaders: Born or Made? Dr. Maltby made some great points. Here is the best quote:

“But the majority of researchers today believe that the origins of leadership go beyond genes and family to other sources. Work experiences, hardship, opportunity, education, role models and mentors all go together to craft a leader. An important assumption in this theory is that the raw material essential in people in order to lead is not scarce. The lack of needed leaders is a reflection of neglected development, rather than a dearth of abilities.”

We agree that the raw material from which transformational leaders can be made is not scarce. We steadfastly believe that anyone can lead. As the author notes, people can have help early in life that fosters confidence, and personality can play a role in encouraging some people to more actively assume leadership roles at a young age and get a head start at learning by doing.

Borrowing from Malcolm Gladwell, it could also simply be caused by being among the oldest members of a school cohort, which can confer confidence just because a child may be physically and mentally more advanced than her or his classmates.

Regardless, all organizations can nurture leaders whether or not they benefited from genetics (personality) or circumstance (great parents, schools, and age relative to peers).

Here are options for creating a culture committed to transformational leadership development:

Educate all employees on the power of transformation. Let them know that they can acquire leadership skills that can bring them even with those who seem inherently to already them. Dr. Maltby borrowed a nice list from the work of John Kotter about how organizations can better foster leadership growth. We borrow it here, in turn:

  • Challenging assignments early in a career
  • Visible leadership role models who were either very good or very bad
  • Assignments that broadened knowledge and experience
  • Task force assignments
  • Mentoring or coaching from senior executives
  • Attendance at meetings outside a person’s core responsibility
  • Special development jobs (including rotational assignments)
  • Special projects
  • Formal training programs

The key to all this is to organize these opportunities into a coherent program of development rather than allowing a person’s leadership development to proceed haphazardly. Call it an Intra-MBA Course, if you want, but put some structure to it. That allows the employee to strive for something concrete, and also lets the senior executives participate in an organized, predictable way that keeps everyone engaged in the process.

This is critical: The program should be open to anyone who wishes to commit to acquiring transformational leadership skills, not just pre-determined ‘high potential employees.’ You cannot predict who will transform themselves into great leaders ahead of time, so don’t do it! In our experience, pre-selecting candidates ensures you will miss a number of ‘diamonds in the rough.”

How does your leadership development program compare to these ideas? Is it organized? Are senior executives deeply involved? Does it truly foster personal leadership traits?

12
Jun
Source: mindmapart.com

Source: mindmapart.com

Glassdoor, an online job listing site, reported recently that their site users rate ‘professional and personal growth’ as a top reason for leaving one company for another. As we have noted before, you have to create a path for career growth within your organization for ambitious employees (the kind you generally want to keep!) You cannot always meet this need with promotions, but you can create opportunities around their current position to keep them fully connected to your mission and values.

  • New projects involving cross-functional teams
  • Revised job responsibilities, growing the position along with the person.
  • Travel to regional conferences and other events, where the employee represents the organization to the outside world.
  • Certification and other talent development courses.

Provide Employees the Resources to Succeed

Even talented people need support to achieve their goals. Continue reading

27
May

memorial-day-cemetary-may-2013Today is Memorial Day in the United States. It is a day where we stop and remember those of our fellow citizens who have died in war, fighting for our country and our values.

Every country has this tradition, and we applaud all people who value the contributions of their friends, family members and community members who chose to fight, and sacrificed themselves with what President Abraham Lincoln called “the last full measure of devotion” in his speech honoring the fallen soldiers of the battle of Gettysburg in 1863.

We also understand that Memorial Day has become the traditional “first day of summer” in the U.S., so we also encourage you to add joy to your celebrations today, as that would be the way our fallen soldiers would prefer you celebrate their memory!

We look forward to talking to many of you in the near future, but today, take the time to remember, and celebrate the memories of those you honor. Thank you.

23
May
How many bosses do you have who hover? One of them may be doing it for the right reasons!

How many bosses do you have who hover? One of them may be doing it for the right reasons!

Micromanagement has a bad name, and the image of the hovering, interfering, controlling boss is universally condemned as poor leadership.

But, we all micromanage our staff to varying degrees, and it has its place as a leadership tool as long as it is kept under control and has an end-point.

We recently found an interesting summary on ExecuNet.com full of senior executive perspectives on the utility of micromanagement. Their comments supported our position that selective use of the tool has a role to play in leadership. Here is a sampling of their quotes:

“Because micromanagement is generally used as a negative term, it doesn’t sit quite right with me. However, if it plays out as additional guidance, coaching, mentoring or monitoring in the face of poor results with the purpose of empowering the person being micromanaged, then yes, by all means, micromanagement may be necessary.” —Claire Cronier, FOUNDER AND CEO Continue reading

21
May

To support our work with public agencies like the Cities of Palo Alto, Richmond or Benicia, we explore their trade associations and publications to keep current on their issues.

The most recent issue of Public Management, a trade magazine put out by the International City/County Management Association, had a nice article by Quint Studer on the mindset any worker needs to better engage with his or her superiors, especially elected officials. We find it translates pretty well to all types of employment.

Elected Officials as Bosses

But when you do, have a solution ready!

Mr. Studer called the list a “skill set.” We think it goes beyond that: These skills need to become second nature, where you act in positive, engaging, forward-thinking, action-oriented way as a matter of course. This is a personal leadership mindset that applies to every interaction you have with bosses, peers, constituents, citizens, customers.

Here are some of the mindset aspects we most like from the article:

“Never let yourself be the hold-up of an assignment.”
“When you bring a problem to elected officials, always bring a solution.” Continue reading

19
May
the hiring moment

Remember that feeling? Recapture it!

While we were researching a recent blog post about the marketing company HubSpot and its intensive focus on developing a highly productive corporate culture, one of us came across a related post on LinkedIn by the CTO of HubSpot, Darmesh Shah, which deserved a little attention of its own:

Ten Ways to be Sensationally Successful at Your New Job

This is very compelling, because everyone starts a new job with a head of steam, full of energy and ready to contribute at a high level. Most people quickly lose that head of steam, and end up cruising along with the pack, as Shah says “where every day feels the same and your new job quickly seems just like the old job.”

How do you avoid that sub-optimizing trap? It’s all up to you.

We will summarize Mr. Shah’s points and add our own take, as we always do!

NOTE: If you are a seasoned employee, you can benefit from these ideas, too. Simply embed the mindset that you have just been hired, and think about how your job and your work environment look to a new hire. What would you see? What action would you take to improve things? Think about the following advice with that in mind:

1. Pretend you are still interviewing for the job for the first six months. Work hard to prove that your skill set and leadership are worth keeping and developing.

2. Start a project that leverages your experience to solve issues in your new organization. Involve peers in the work, especially those who may benefit from the result.

3. Embed the mindset that you are “here to help.” That means helping everyone:

  • Work on your boss’ challenges without waiting for a direct invitation.
  • Volunteer to join a work team with a big project that is struggling.
  • Seek help from others, then offer help to those same people immediately thereafter.

4. Take action without prompting. Seek areas that could benefit from new thinking, and focus your personal projects on those areas of opportunity.

As Shah says:

“You don’t have to wait to be asked. You don’t have to wait to be assigned. Pick a side project where, if you fail, there’s no harm and no foul, and take your shot. You never know how it will turn out… and what it will do for your career.”

Some of you would say that this is not ground-breaking stuff, yet too many employees fall into a cruising rhythm and lose that “head of steam.” So covering this topic seems like it still has a great deal of utility. In fact, we talk about it regularly.

When you get to work tomorrow, rehire yourself and assess your situation as a new employee would, especially one with a skill set like yours. What project would you start first?

Let us know what you figure out!

17
May

Our gal in Houston, Kris Hermes, sent the video you can click to watch below in a staff e-mail to remind us of the true essence of leadership:

  • It is a day-by-day process that can lead to grand one-time events, but doesn’t have to or need to have such grand moments. Indeed, such highlights can distract you from the nuts and bolts of a real ongoing leadership mindset.
  • It goes on without limit. You can have results that mark milestones, and wonderful successes that everyone notices. But leadership goes right on through those and must keep thriving in the shadows of those great events.
  • And it can be as simple as connecting two people with a lollipop to break the ice and open the door to engagement (in all sorts of ways!)

Drew Dudley TEDx Talk on YouTubeLeaders are not the source of productivity and innovation. Their people are. Leaders are the catalyst that unlocks the people’s energy and gets it focused in the right direction.

Watch the video, which features a speaker named Drew Dudley speaking at a TEDx talk in Toronto a few years back. Let us know what you think! Spot on? Too simplistic?

14
May

We find useful information about talent management and corporate culture in all sorts of places. Just this week our marketing guy got an e-mail from a marketing company he follows called HubSpot. It surprised him with this headline:

“Advice on Corporate Culture From Netflix’s Former Chief Talent Officer”

HubSpot logoWait. What? Why is a marketing company like HubSpot sharing thoughts on corporate culture?

The answer is simple, and informative: HubSpot takes its culture very seriously, and feels that all their clients (small companies for the most part) could benefit from the productivity gained by building their own consistent, transparent organizational culture. Continue reading

12
May
Tulips of all colors capture the spirit of May!

Tulips of all colors capture the spirit of May!

May is an energizing month in the Northern Hemisphere, and many of us here at Bovo-Tighe make a special point to enjoy the longer days and the warming temperatures. Our staff is scattered across the country, and we experience the renewal of Spring at different times, but by May 1 we are all in about the same energizing place. Here is what we all love about May:

Long evenings allow fuller days: We simply seem to get more done, personally and professionally. The days in May are as long as those in late July and early August, which most people do not realize.

More sun in our lives: As the wet weather of April gives way to sunnier days in May, we feed off the energy of all that sunshine! We have ways to stay energized in the shorter days of late Fall, Winter and early Spring, but the copious natural energy that starts in May makes it so much easier to get early starts and keep moving well into the evening.

Feeding off other’s energy, which we all should do every day as a matter of course: This gets easier when everyone is full of their own Spring-inspired energy!

How should you capitalize on this high-energy month?

  • Emphasize early rising to take advantage of early sunshine. Move workouts a half-hour earlier and keep them there through the summer. (Grant yourself permission to move them back 30 minutes come Fall!)
  • Move meals (and meetings?) outside before the Summer season officially kicks off around June 1. Why wait for everyone else? It might still be a bit cool, but you can bundle up against any lingering Spring chill.
  • Take evening walks with friends or family to fully enjoy later sunsets, instead of just peeking at them through the window. This is a great way to wind down after a busy day, and gets you out in the fresh air if you have been in an office all day.

May is truly a time to grasp a full measure of the energy nature has to offer. Don’t waste a minute of it!

What do you think? Has May always been a time of personal productivity for you? Let us know if you are as big a fan of May as we are!