23
May
How many bosses do you have who hover? One of them may be doing it for the right reasons!

How many bosses do you have who hover? One of them may be doing it for the right reasons!

Micromanagement has a bad name, and the image of the hovering, interfering, controlling boss is universally condemned as poor leadership.

But, we all micromanage our staff to varying degrees, and it has its place as a leadership tool as long as it is kept under control and has an end-point.

We recently found an interesting summary on ExecuNet.com full of senior executive perspectives on the utility of micromanagement. Their comments supported our position that selective use of the tool has a role to play in leadership. Here is a sampling of their quotes:

“Because micromanagement is generally used as a negative term, it doesn’t sit quite right with me. However, if it plays out as additional guidance, coaching, mentoring or monitoring in the face of poor results with the purpose of empowering the person being micromanaged, then yes, by all means, micromanagement may be necessary.” —Claire Cronier, FOUNDER AND CEO Continue reading

21
May

To support our work with public agencies like the Cities of Palo Alto, Richmond or Benicia, we explore their trade associations and publications to keep current on their issues.

The most recent issue of Public Management, a trade magazine put out by the International City/County Management Association, had a nice article by Quint Studer on the mindset any worker needs to better engage with his or her superiors, especially elected officials. We find it translates pretty well to all types of employment.

Elected Officials as Bosses

But when you do, have a solution ready!

Mr. Studer called the list a “skill set.” We think it goes beyond that: These skills need to become second nature, where you act in positive, engaging, forward-thinking, action-oriented way as a matter of course. This is a personal leadership mindset that applies to every interaction you have with bosses, peers, constituents, citizens, customers.

Here are some of the mindset aspects we most like from the article:

“Never let yourself be the hold-up of an assignment.”
“When you bring a problem to elected officials, always bring a solution.” Continue reading

19
May
the hiring moment

Remember that feeling? Recapture it!

While we were researching a recent blog post about the marketing company HubSpot and its intensive focus on developing a highly productive corporate culture, one of us came across a related post on LinkedIn by the CTO of HubSpot, Darmesh Shah, which deserved a little attention of its own:

Ten Ways to be Sensationally Successful at Your New Job

This is very compelling, because everyone starts a new job with a head of steam, full of energy and ready to contribute at a high level. Most people quickly lose that head of steam, and end up cruising along with the pack, as Shah says “where every day feels the same and your new job quickly seems just like the old job.”

How do you avoid that sub-optimizing trap? It’s all up to you.

We will summarize Mr. Shah’s points and add our own take, as we always do!

NOTE: If you are a seasoned employee, you can benefit from these ideas, too. Simply embed the mindset that you have just been hired, and think about how your job and your work environment look to a new hire. What would you see? What action would you take to improve things? Think about the following advice with that in mind:

1. Pretend you are still interviewing for the job for the first six months. Work hard to prove that your skill set and leadership are worth keeping and developing.

2. Start a project that leverages your experience to solve issues in your new organization. Involve peers in the work, especially those who may benefit from the result.

3. Embed the mindset that you are “here to help.” That means helping everyone:

  • Work on your boss’ challenges without waiting for a direct invitation.
  • Volunteer to join a work team with a big project that is struggling.
  • Seek help from others, then offer help to those same people immediately thereafter.

4. Take action without prompting. Seek areas that could benefit from new thinking, and focus your personal projects on those areas of opportunity.

As Shah says:

“You don’t have to wait to be asked. You don’t have to wait to be assigned. Pick a side project where, if you fail, there’s no harm and no foul, and take your shot. You never know how it will turn out… and what it will do for your career.”

Some of you would say that this is not ground-breaking stuff, yet too many employees fall into a cruising rhythm and lose that “head of steam.” So covering this topic seems like it still has a great deal of utility. In fact, we talk about it regularly.

When you get to work tomorrow, rehire yourself and assess your situation as a new employee would, especially one with a skill set like yours. What project would you start first?

Let us know what you figure out!

17
May

Our gal in Houston, Kris Hermes, sent the video you can click to watch below in a staff e-mail to remind us of the true essence of leadership:

  • It is a day-by-day process that can lead to grand one-time events, but doesn’t have to or need to have such grand moments. Indeed, such highlights can distract you from the nuts and bolts of a real ongoing leadership mindset.
  • It goes on without limit. You can have results that mark milestones, and wonderful successes that everyone notices. But leadership goes right on through those and must keep thriving in the shadows of those great events.
  • And it can be as simple as connecting two people with a lollipop to break the ice and open the door to engagement (in all sorts of ways!)

Drew Dudley TEDx Talk on YouTubeLeaders are not the source of productivity and innovation. Their people are. Leaders are the catalyst that unlocks the people’s energy and gets it focused in the right direction.

Watch the video, which features a speaker named Drew Dudley speaking at a TEDx talk in Toronto a few years back. Let us know what you think! Spot on? Too simplistic?

14
May

We find useful information about talent management and corporate culture in all sorts of places. Just this week our marketing guy got an e-mail from a marketing company he follows called HubSpot. It surprised him with this headline:

“Advice on Corporate Culture From Netflix’s Former Chief Talent Officer”

HubSpot logoWait. What? Why is a marketing company like HubSpot sharing thoughts on corporate culture?

The answer is simple, and informative: HubSpot takes its culture very seriously, and feels that all their clients (small companies for the most part) could benefit from the productivity gained by building their own consistent, transparent organizational culture. Continue reading

12
May
Tulips of all colors capture the spirit of May!

Tulips of all colors capture the spirit of May!

May is an energizing month in the Northern Hemisphere, and many of us here at Bovo-Tighe make a special point to enjoy the longer days and the warming temperatures. Our staff is scattered across the country, and we experience the renewal of Spring at different times, but by May 1 we are all in about the same energizing place. Here is what we all love about May:

Long evenings allow fuller days: We simply seem to get more done, personally and professionally. The days in May are as long as those in late July and early August, which most people do not realize.

More sun in our lives: As the wet weather of April gives way to sunnier days in May, we feed off the energy of all that sunshine! We have ways to stay energized in the shorter days of late Fall, Winter and early Spring, but the copious natural energy that starts in May makes it so much easier to get early starts and keep moving well into the evening.

Feeding off other’s energy, which we all should do every day as a matter of course: This gets easier when everyone is full of their own Spring-inspired energy!

How should you capitalize on this high-energy month?

  • Emphasize early rising to take advantage of early sunshine. Move workouts a half-hour earlier and keep them there through the summer. (Grant yourself permission to move them back 30 minutes come Fall!)
  • Move meals (and meetings?) outside before the Summer season officially kicks off around June 1. Why wait for everyone else? It might still be a bit cool, but you can bundle up against any lingering Spring chill.
  • Take evening walks with friends or family to fully enjoy later sunsets, instead of just peeking at them through the window. This is a great way to wind down after a busy day, and gets you out in the fresh air if you have been in an office all day.

May is truly a time to grasp a full measure of the energy nature has to offer. Don’t waste a minute of it!

What do you think? Has May always been a time of personal productivity for you? Let us know if you are as big a fan of May as we are!

25
Apr

The last few years has seen a mini-boom in HR training products and services to help them “understand” the Millennial generation that is now entering the workforce. This recent article in Forbes by Contributor Jeanne Meister is typical, with its headline “Job Hopping Is the ‘New Normal’ for Millennials: Three Ways to Prevent a Human Resource Nightmare.” Yikes!

Reality Check: Millennials at 22 act a lot like Baby Boomers at 22.

Boomer job hopping

Boomers liked pogo sticks, too!

As we begin to experience the reality of their workforce participation, rather than the forecast, we are beginning to see evidence that these young people are not so different from past generations after all, especially Baby Boomers.

Consider these descriptions:

Baby Boomers charged out of college with a real ideological head of steam, ready to challenge authority and upset the status quo. The Vietnam experience had convinced them that the older generation did not necessarily “know best,” and were willing to question decisions and demand a rationale, as their parents did not. Continue reading

22
Apr
HBS Logo

We enjoy it when great minds and we agree!

We recently received an invitation to an online leadership seminar to be run by the folks at Harvard Business School (one of our staff is an alumnus, who plans to check it out.)

We like the topic, and we see potential in the messages they seek to convey. Here is a short summary, culled from the invitation:

“An executive’s leadership journey begins with an intentional, focused investment. This investment takes the leader out of his/her comfort zone, and requires a focus on improving himself and others. Intrapersonal excellence is only part of the journey. The ability to create a high performance team requires alignment on the team’s vision and priorities.”

The focus on stepping out of a comfort zone caught our eye. When we mentor and coach executives, that is a big step to take, but a critical one if leaders are to cast off the old mindsets that hinder them from getting aligned with either their staff or the realities of their organization or industry.

We feel the phrase “focus on improving himself and others” needs expansion, which we will get to in a moment. The seminar’s “key takeaways” are also worth a look, as they align with our own leadership tenets:

  • Each individual has the power to drive transformative change within their organization
  • Resilient leaders have an inner ability to overcome obstacles to transform themselves, their teams and their organizations
  • Transformative leaders are committed to continuous learning by identifying their weaknesses and committing to develop those weaknesses
  • At the core of great leaders rests the positive energy to develop their teams, drive execution and deliver business results

Transform Yourself First

The very first bullet point is critical:

  • Every person, regardless of position or responsibility, can transform him or herself into a highly effective leader for the organization.
  • You must transform yourself before you can help your teams and organization transform themselves.
  • You cannot transform others. They can, however, transform themselves with your help.

Second, we stress that transformational leaders* promise to make life better for those who follow them, and fulfill that promise by helping the team achieve shared goals. These leaders:

  • Care about the success of their followers (whoever they are)
  • Focus on people first, tasks second

We see a highly productive virtuous circle here: If a leader successfully engages his or her team and clearly communicates how much he or she cares about the entire team’s success, the team will motivate itself to complete the tasks needed to achieve that success. This activity frees the leader to concentrate even more time on employee engagement and motivation, further enhancing productivity.

Mind the gap, but don’t fret over it!

Every person, including transformational leaders, have gaps in their skill sets. These gaps may or may not be “weaknesses,” as the business school e-mail labeled them. They are, however, areas where the leader needs to find help. This help comes from a number of sources, all of which the leader should tap:

  • Team members whose skill sets complement the leader’s, covering gaps in a mutually beneficial way.
  • The boss’ skill set, which can be transferred to the leader through mentoring.
  • A coach hired to address talent gaps and help the leader to fill them.

The key to “filling the gaps” starts with the awareness that they exist, and the confidence to admit that it is normal, that everyone has them. The key difference with transformational leaders is that they have a willingness to truly work on adapting mindsets and skill sets to fill the gaps in working with the people around them.

What do you think? Can everyone become a transformational leader? What have you done to take steps in that direction?

*We call our leaders “transformational,” while Harvard Business School uses the adjective “transformative” in its course description. It may be splitting hairs, but we feel that “transformational” better captures the emotional appeal of what we seek to accomplish within ourselves, and within the people around us.

17
Apr

We have been writing over the last two weeks about the top leadership skill articles released by the management consultancy McKinsey in their quarterly online newsletter. In this post, we explore the ninth most popular article from the first quarter of 2013: Leadership Lessons from the Royal Navy. (Free registration may be required to read the full article.)

Leaders in the Royal Navy

England expects that every man (and woman) will have a good story to tell!

Britain’s Royal Navy has been an effective fighting force for well over 200 years, and still “punches above its weight” in international engagements, the most recent example of which has been the multinational effort to eradicate the activities of Somali pirates in the Indian Ocean.

The author of this article, Andrew St. George of  Aberystwyth University’s School of Management and Business, in the United Kingdom, has studied the Royal Navy extensively for over a decade, and draws what he sees as useful lessons from the leadership culture of the Royal Navy that any organization could emulate. Here is a brief summary of the leadership attributes to which he most attributes their success:

Relentless cheerfulness, which we might translate as optimism. He notes that the optimism starts with the captain and flows downward through the ranks. The evidence is not hard to spot: Happy ships fulfill their roles more effectively than gloomy ships.

A respect for open communication: Sailors are more comfortable “bantering” with admirals than junior executives are conversing with their CEOs. The navy fosters a community atmosphere that allows “the truth” to flow upwards as well as downwards. British navy captains probably get more reliable input from their subordinates than most senior executives do in business. As many of you know , this combines our own philosophies of “Pursuit of Truth” and “Communication that Counts.”

An emphasis on “story telling”: Sailors and officers at all levels are trained to exchange information during every encounter, and make it more engaging by encasing it in a tradition of story-telling. This has multiple benefits:

  • Institutional memory is better preserved.
  • Each team member can stand up at a moment’s notice and describe his or her role in fulfilling the mission. Can each member of your team do that clearly and concisely?

Professor St. George summed up his theme this way:

“Although few environments are tougher than a ship or submarine, I’ve been struck… by the extent to which these engines of war run on “soft” leadership skills. For officers leading small teams in constrained quarters, there’s no substitute for cheerfulness and effective storytelling. In fact, I’d go so far as to say that naval training is predicated on the notion that when two groups with equal resources attempt the same thing, the successful group will be the one whose leaders better understand how to use the softer skills to maintain effort and motivate.”

The last point is important: Given two equally talented groups of people competing for the same pool of customers, the more engaged and motivated group will win 90% of the time.

This was a fun article that taught us a lot about the British Navy (told a great story, in other words) and as a result more memorably communicated it primary thesis about the high value of the personal connections that drive transformational leadership.

What do you think? Is the example of the Royal Navy a useful one to apply to non-military environments? Let us know your perspective in the comments section.

 

15
Apr

We have been writing over the last week about the top leadership skill articles read in the First Quarter of 2013 in the McKinsey Quarterly, the online newsletter of management consultancy McKinsey. We are always struck by how many of these articles are focused on people skills and leadership. Clearly these issues remain perennial challenges for senior executives (and leaders at all levels).

McKinsey Quarterly Human DevelopmentIn this post, we explore the fifth most popular article: Increasing the Meaning Quotient of Work. (Free registration may be required to read the full article.)

Our first response to this article was “What the heck is a “meaning quotient?”  Next, we thought “Here we go again with extra buzzwords that repackage old knowledge.” But, just as the readers who put this article in the top ten found it worth reading, we also found something useful here.

Employee Engagement Demands Meaningful Work

The authors of this article, Susie Cranston and Scott Keller, have spent a lot of time researching work environments “that inspire exceptional levels of energy, increase self-confidence, and boost individual productivity.” Continue reading