25
Apr

The last few years has seen a mini-boom in HR training products and services to help them “understand” the Millennial generation that is now entering the workforce. This recent article in Forbes by Contributor Jeanne Meister is typical, with its headline “Job Hopping Is the ‘New Normal’ for Millennials: Three Ways to Prevent a Human Resource Nightmare.” Yikes!

Reality Check: Millennials at 22 act a lot like Baby Boomers at 22.

Boomer job hopping

Boomers liked pogo sticks, too!

As we begin to experience the reality of their workforce participation, rather than the forecast, we are beginning to see evidence that these young people are not so different from past generations after all, especially Baby Boomers.

Consider these descriptions:

Baby Boomers charged out of college with a real ideological head of steam, ready to challenge authority and upset the status quo. The Vietnam experience had convinced them that the older generation did not necessarily “know best,” and were willing to question decisions and demand a rationale, as their parents did not. Continue reading

15
Mar

qbq-new-small__85594_std (2)In our work with clients, we give people tools to make them more productive at work every day. We help them discover their own strengths, and how to become a transformational leader, regardless of their professional status within their organization. Our mission is to make everyone more productive, supportive and collaborative in both professional and personal lives. To that end, we borrow useful tools from collaborative partners that help our clients succeed.

One of those is a concept called QBQ, the Question Behind the Question, created by a friend of ours, John Miller. It is a very simple, direct method for keeping yourself on track when “practicing personal accountability at work and in life.”

QBQ complements our Foundations of Excellence approach very well because it focuses on the day-to-day job of leadership: How do you move your team and yourself forward with energy and enthusiasm towards the accomplishment of your mutual goals? Continue reading

14
Jan

Forbes-com logoJanuary still reigns as the month of resolutions, and we all make them whether or not we set them on paper (or in stone!) Responding to this focus, editors make personal and professional improvement advice a top topic all month.

We recently had the honor of having our co-founder, David Tighe, mentioned in a piece on Forbes.com about better personal time management.

Dave emphasizes the concept of the “A-Space” when training corporate executives to be more personally productive. One of the writers for Forbes picked up on that and submitted it for inclusion.

And there the advice is, on slide 8!
Eight Secrets to Accomplishing More Each Day

Let us know whether you have applied this advice already, and how it worked for you.

 

12
Dec

We are pleased to have a new article accepted by eZineArticles.com, on the topic of Accelerative Learning. This training facilitation methodology really captures the best of decades of corporate training philosophies, and we are excited to share our perspective on how it accelerates learning and sustains corporate training benefits well after the participants return to work.This is also timely, as a number of Bovo-Tighe facilitators are in Texas this week at a seminar brushing up their own Accelerative Learning skills in preparation for a very busy 2013!

Here is a link the article.

This article grew out of a previous blog post. We have expanded it to include more thoughts about the critical role the facilitator plays in fully benefiting from a commitment to using this approach.

We should note: Accelerative Learning is “new” only in that it unifies and rationalizes teaching methods that have been in use for decades. The benefit of combining all the complementary approaches under one banner is that applying all the techniques together give our clients a big boost to training productivity!

As always, we welcome your comments!

 

21
Nov

Through a quarter-century of work developing human potential, our facilitators at Bovo-Tighe have created a wide range of teaching methods to productively engage the multiple learning styles we work with in the training programs of our clients.

Moving from “Sage on the Stage” to “Guide on the Side”

In the early days it was a trial-and-error process. With no industry standards to rely on, we explored methods ad-hoc to improve on the old lecture-style “sage on the stage” approach. We covered the walls with inspiring posters, for instance, and we continually built in more time for group work. We experimented with how to use music to energize sessions. One magical day we discovered how to use balloons as a useful pedagogical engagement tool!

All of this had the effect of putting the participant at the center of the learning process, and moved the facilitator off the stage and into a guiding role (now called “guide on the side”).

Over time, we crafted a great mix of activities and materials that really got every participant of each group injecting a lot of energy and attention into our learning process. We weren’t alone, either. Hundreds of our talented fellow consultants were testing their own methods and coming to the same conclusions we have.

Eventually, someone puts a name on what human development practitioners collectively created, and converted the “methods” into a methodology called Accelerative Learning.

Finding a name for the approach is helpful, because clearly identifying the goal of all of our experimentation and giving it a strategic perspective allows all HR development advisors to more quickly refine techniques and apply them successfully.

Accelerative Learning Makes Human Development Faster and More Inclusive

Here are some key concepts to understand about Accelerative Learning:

  • Accelerated Learning (AL) is more than just the inclusion of music and the arts, more than playing learning games, more than designing learning to appeal to all learning styles. Its core premise is that each person has great capacity to learn: They can learn a lot more than they think they can if they are given a safe environment in which to participate. (I will use the phrase “let their guard down” as one way to describe what we seek, although that is more passive than active, and active participation is what we seek.)
  • AL facilitators assume that each participant’s own limiting beliefs about their abilities to learn, or about the learning process itself often get in the way of their learning potential.
  • Therefore, in an AL classroom the facilitator creates multiple different opportunities for individual and group experiences that enable participants to move beyond those limiting beliefs and let their own talents and ideas involve them more deeply in the learning process.
  • The facilitator, the learning environment and the design of the learning process are all determining factors in the success of unlocking the participants’ capacity and willingness to learn.

We will explore each of these aspects of AL in more depth in future posts, but this short list captures what makes it work, and why we have chosen to collect our portfolio of development tools under its banner.

Have you experienced accelerative learning techniques? How did it impact your training or coaching experience? How might you describe your experience differently than we have here?

17
Nov

I found a blog post on LinkedIn this week that explored the issue of how to manage relationships at work and in your personal life. The advice was traditional: Keep the two separate, and try not to get too personal with professional relationships.

I have issues with that advice, especially given the public way we live our lives in the age of social media.

One of the commenters (Mai Lee Sun) nailed what I object to about the Chinese Wall* the author seemed to think you can construct between your professional and personal lives.

“…the mark of a true human being is such that we live our lives in a way where we are authentic, aware, conscious and understand good boundaries are good boundaries and necessary in all relationships of any kind- whether with children, pets, coworkers. Ultimately, accountability, caring and appropriateness in behaviour in all circumstances lies with the individual who chooses it because it is the way they live.”

The evidence is strong that being authentic in both spheres of your life allows you to move seamlessly between them. The recent unfortunate fall from grace experienced by Gen. Petraeus is just one strong example of how you must live both parts of your life the same way: Failures and foibles in one part can have unpredictable but destructive effects on how well the other part goes. Today, you must adopt the mindset that you cannot keep your professional and personal lives separate.

Consider this 21st Century situation:

  • An aspiring young mid-level manager works hard and does all the right things at work to obtain promotion. He presents himself well, meets with the right people, works long hours and exceeds team goals.
  • When he leaves work, as a single guy, he heads out with friends to blow off steam, unwind and purse high-energy activities of all sorts.
  • Given the public way in which we live our personal lives today, the choices he makes about those activities will end up as public knowledge. All his friends have camera phones, all of them share these images on their social media pages, and all of them tag the images with the name of the persons pictured.
  • A hiring manager today always does an online search on each candidate. If our aspiring young manager is one of those candidates, and his wide personal life is on full display digitally, what will that do to his chances?

Prior to 2000, personal and professional lives could exist separately if you “kept up appearances.” That no longer works. If you want to have a long, successful career as a leader of people, you have to mesh your personal and professional lives as never before, and ALWAYS present yourself with the professional image you wish to live by.

This awareness of how social media can chronicle our lives is just part of being a leader today. You must factor it into how you live your life, and how personal habits can quickly impact your professional potential!

 

*For those not familiar with the term “Chinese Wall”, it refers to the Great Wall of China, an immense, solid structure built to keep barbarians out and citizens in. It has come to be shorthand in business for an impenetrable barrier between two areas of interest.

 

17
Sep

Prof. Barbara Kellerman over at Harvard Business School says she is mad as all get-out about the state of professional leadership and its development; in corporate America and, well, in general.

We are miffed at her for being a bit cavalier with her bile.

In her new book, dramatically titled “The End of Leadership”, (reviewed in this article by James O’Toole for Strategy+Business) she bemoans the inadequacies of leadership development practitioners to provide hard evidence of the effectiveness of their craft. “The metrics are mostly missing,” she says, from most leadership training programs.

While we agree that there are leadership trainers who do not adequately set an ROI measurement process in place with their clients before starting development modules, we disagree that it is generally not done. We make tracking results and calculating ROI central to every engagement we run, and have often found substantial, measurable evidence of the utility of such investments. Indeed, the only times we have failed to get that hard ROI figure have been when management does not put their own influence and energy behind the tracking we worked with the client to set up.

At Bovo-Tighe, we believe it is very much within the capabilities of every organization to generate measurable improvements to productivity through leadership training. All it takes is:

  • Commitment from senior managers that they will put their energy and approval behind the results tracking system
  • Agreement upfront how to structure that tracking system
  • Embedding training on it for each participant directly into the development program in question.

When we engage with a client to help them with human development programs, we insist on coming to agreement upfront on how to measure success in dollars (in part, because we guarantee to meet client expectations). Most of the time, we keep high-tech solutions out of it to save time:

Our measurements are based on a chronology kept by each of our client’s participants over the six-twelve months of our program. Each person documents:

  • What ideas they had
  • What happened to those ideas
  • How their team performance improved (hard numbers)
  • A tough estimate of how much of that improvement could be put down to the new tools and skills imparted through the training or coaching program.

The senior managers must commit to making this happen as much as the junior supervisors or line workers. Each must police the other to make sure these journals are kept up and have number put against them. And if they see value in it for themselves (that is: recognition and appreciation), they will get the tracking done:

A two-year program with a Fortune 500 energy company generated a documented (and confirmed) improvement of over $2 million in personnel and material costs that could be traced to the improved interpersonal skills of line workers. That was ten times the cost of the training program!

Professor Kellerman should talk to us before she writes her sequel. We can probably talk her down off her literary ledge and give her some proof that leadership development is far from a lost cause!!!

 

14
Sep

In the animated movie “Ratatouille,” the recurring theme centered on the phrase “anyone can cook.” The moral of the story was that books cannot be judged by covers, and talent can be found in surprising places, if given the chance to be discovered and prove itself.

We take this philosophical approach to human capital development in general and leadership development in particular:

Anyone can lead!

We define leadership broadly: Leadership is not an exclusive province of senior managers, or even supervisors. Everyone in an organization can lead from wherever they sit. In fact, to create a highly productive corporate culture, leadership must come from each and every position within the organization. Great cost-saving and revenue boosting ideas do not come from the executive suite. They come from engaged employees who choose to “lead from below.”

An online article by a fellow practitioner brought this to mind this week. It had a great title that captured the essence of leadership: “Getting extraordinary results from ordinary people.”

The title is a bit misleading, as our belief is that there are no ordinary people!

“Extraordinary leaders recognize every one of their people, given the right circumstances and challenges, have the potential to produce extraordinary results,” writes Susan Watson, the author.

The second article, from the folks at i4cp, took the opposite tack to arrive at a similar place: HR has increasing amounts of data to measure human capital performance, but has to remember that underneath the numbers are real people generating the results; telling the full story about results requires translating the data into human terms. What have the people accomplished as a result of human development programing?

Leadership development does not come from a bottle or a box on a shelf. It doesn’t transfer easily or instantly from teacher to student. It is hard work: It takes a long time to change the mindsets of those who need to transform their leadership styles to communicate better, to understand what trust between fellow employees really looks and feels like, and to obtain an abiding respect for and pursuit of the truth in each and every situation.

But if your organization commits culturally to the idea that everyone and anyone can lead, sustainably embedding more productive mindsets in every employee becomes much more achievable. And it doesn’t hurt to set up the proper systems to gather believable data that substantiates the investment.

 

27
Jul

We are saddened by the passing of Stephen Covey last week from injuries suffered in a biking accident a few months ago. We have lost one of the truly innovative and inspiring leaders in personal and professional development. We will deeply miss and always remember him.  Our deepest condolences go out to the entire Covey family.

What is most important to remember is that, while Mr. Covey was one of the most respected thought leaders and one of the main authorities on leadership and how to develop it, he lived his own personal and professional life devoted to Principal Centered Leadership: He taught the skills and walked the talk.

While Mr. Covey was best known for his seminal work “The Seven Habits of Highly Effective People,” his whole life work covered multiple media channels over multiple decades, and moved millions of people to apply themselves in better ways, feel better about themselves and what they value, and work and live better with other people.

It is hard to underestimate the impact he made on our own profession of organizational and human development. He helped us put trust and caring on the front burner of thousands of executives who had been afraid to “show they cared” or struggled to communicate effectively.

As is noted by FranklinCovey President Bob Whitman:

“Stephen was one of the world’s great human beings. His impact is incalculable and his influence will continue to inspire generations to come.”

Brooke Bovo and David Tighe

Image credit: Bloomberg News

30
Jun

We mark the end of June with a few extra thoughts on the power of the “pursuit of truth” to unlock tremendous organizational productivity.

“The fairest thing we can experience is the mysterious. It is the fundamental emotion which stands at the cradle of true art and true science.”

~Albert Einstein

At work, this can translate into embracing new information, even pursuing it, and making sure your team and peers value it as you do. No real innovation occurs until paradigms are challenged and tested. That takes open minds. Do you take an open mind to work, and push your team to do likewise?

“Only the hand that erases can write the true thing.”

~Meister Eckhart

In this we see our constant admonition to our clients to put aside pre-conceptions and experience to give each bit of new information the chance to be appraised for its own worth. Never discount new ideas, just because they challenge your current understandings and preferences! Clear your mind of those filters. They can inhibit innovation.

“In order for a proposition to be capable of being true, it must also be capable of being false.”

~Ludwig Wittgenstein

While you must always value new information, you must also challenge it honestly. This is where those old experiences and filters can be useful, as long as you don’t assume the old is more likely to be true than the new! Each must constantly prove itself anew as time goes by.

We look forward to sharing more thoughts, and hearing yours, in July!