12
Jun
Source: mindmapart.com

Source: mindmapart.com

Glassdoor, an online job listing site, reported recently that their site users rate ‘professional and personal growth’ as a top reason for leaving one company for another. As we have noted before, you have to create a path for career growth within your organization for ambitious employees (the kind you generally want to keep!) You cannot always meet this need with promotions, but you can create opportunities around their current position to keep them fully connected to your mission and values.

  • New projects involving cross-functional teams
  • Revised job responsibilities, growing the position along with the person.
  • Travel to regional conferences and other events, where the employee represents the organization to the outside world.
  • Certification and other talent development courses.

Provide Employees the Resources to Succeed

Even talented people need support to achieve their goals. Continue reading

Leadership Starts with Engagement

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Employees seek meaningful relationships with their managers. By this we do not mean becoming pals. That could happen, but isn’t necessary: Employees value a great working relationship built on trust and transparency of communication. Plus recognition of work well done, of course!

Bovo Tighe Performance GuaranteeWe know from our own work with clients that the greatest source of truly effective employee engagement comes from the employee’s direct supervisor, whether that supervisor is the CEO, a vice president or the shift supervisor. Direct praise from a manager can be twice as effective as stock options in motivating employees, according to Achievers, an employee recognition vendor. This is great news, especially as most businesses don’t have stock options to give out, even if they could afford them! Plus, praise makes the giver feels as good as the recipient.

Better Engagement = Higher Productivity (We guarantee it!)

A productive corporate culture grows out of a commitment to full engagement. If you pay attention to fostering strongly engaged employees, you will naturally create a positive, productive workplace. The mission and values of the organization come from the top, but how that mission is accomplished, and how the values are propagated, is in the hands of those employees. The better you engage your staff, the better a culture they will build for you. Achievers asserts that investing in the 100 Best Companies to work for consistently yields a larger return than the overall market—larger, even, than investing in the S&P 500.

How does a business leader build engagement? We focus on three areas in our work with clients, which form the core of our Foundations of Excellence employee development philosophy:

Continue reading

27
May

memorial-day-cemetary-may-2013Today is Memorial Day in the United States. It is a day where we stop and remember those of our fellow citizens who have died in war, fighting for our country and our values.

Every country has this tradition, and we applaud all people who value the contributions of their friends, family members and community members who chose to fight, and sacrificed themselves with what President Abraham Lincoln called “the last full measure of devotion” in his speech honoring the fallen soldiers of the battle of Gettysburg in 1863.

We also understand that Memorial Day has become the traditional “first day of summer” in the U.S., so we also encourage you to add joy to your celebrations today, as that would be the way our fallen soldiers would prefer you celebrate their memory!

We look forward to talking to many of you in the near future, but today, take the time to remember, and celebrate the memories of those you honor. Thank you.

21
May

To support our work with public agencies like the Cities of Palo Alto, Richmond or Benicia, we explore their trade associations and publications to keep current on their issues.

The most recent issue of Public Management, a trade magazine put out by the International City/County Management Association, had a nice article by Quint Studer on the mindset any worker needs to better engage with his or her superiors, especially elected officials. We find it translates pretty well to all types of employment.

Elected Officials as Bosses

But when you do, have a solution ready!

Mr. Studer called the list a “skill set.” We think it goes beyond that: These skills need to become second nature, where you act in positive, engaging, forward-thinking, action-oriented way as a matter of course. This is a personal leadership mindset that applies to every interaction you have with bosses, peers, constituents, citizens, customers.

Here are some of the mindset aspects we most like from the article:

“Never let yourself be the hold-up of an assignment.”
“When you bring a problem to elected officials, always bring a solution.” Continue reading

17
May

Our gal in Houston, Kris Hermes, sent the video you can click to watch below in a staff e-mail to remind us of the true essence of leadership:

  • It is a day-by-day process that can lead to grand one-time events, but doesn’t have to or need to have such grand moments. Indeed, such highlights can distract you from the nuts and bolts of a real ongoing leadership mindset.
  • It goes on without limit. You can have results that mark milestones, and wonderful successes that everyone notices. But leadership goes right on through those and must keep thriving in the shadows of those great events.
  • And it can be as simple as connecting two people with a lollipop to break the ice and open the door to engagement (in all sorts of ways!)

Drew Dudley TEDx Talk on YouTubeLeaders are not the source of productivity and innovation. Their people are. Leaders are the catalyst that unlocks the people’s energy and gets it focused in the right direction.

Watch the video, which features a speaker named Drew Dudley speaking at a TEDx talk in Toronto a few years back. Let us know what you think! Spot on? Too simplistic?

14
May

We find useful information about talent management and corporate culture in all sorts of places. Just this week our marketing guy got an e-mail from a marketing company he follows called HubSpot. It surprised him with this headline:

“Advice on Corporate Culture From Netflix’s Former Chief Talent Officer”

HubSpot logoWait. What? Why is a marketing company like HubSpot sharing thoughts on corporate culture?

The answer is simple, and informative: HubSpot takes its culture very seriously, and feels that all their clients (small companies for the most part) could benefit from the productivity gained by building their own consistent, transparent organizational culture. Continue reading

22
Apr
HBS Logo

We enjoy it when great minds and we agree!

We recently received an invitation to an online leadership seminar to be run by the folks at Harvard Business School (one of our staff is an alumnus, who plans to check it out.)

We like the topic, and we see potential in the messages they seek to convey. Here is a short summary, culled from the invitation:

“An executive’s leadership journey begins with an intentional, focused investment. This investment takes the leader out of his/her comfort zone, and requires a focus on improving himself and others. Intrapersonal excellence is only part of the journey. The ability to create a high performance team requires alignment on the team’s vision and priorities.”

The focus on stepping out of a comfort zone caught our eye. When we mentor and coach executives, that is a big step to take, but a critical one if leaders are to cast off the old mindsets that hinder them from getting aligned with either their staff or the realities of their organization or industry.

We feel the phrase “focus on improving himself and others” needs expansion, which we will get to in a moment. The seminar’s “key takeaways” are also worth a look, as they align with our own leadership tenets:

  • Each individual has the power to drive transformative change within their organization
  • Resilient leaders have an inner ability to overcome obstacles to transform themselves, their teams and their organizations
  • Transformative leaders are committed to continuous learning by identifying their weaknesses and committing to develop those weaknesses
  • At the core of great leaders rests the positive energy to develop their teams, drive execution and deliver business results

Transform Yourself First

The very first bullet point is critical:

  • Every person, regardless of position or responsibility, can transform him or herself into a highly effective leader for the organization.
  • You must transform yourself before you can help your teams and organization transform themselves.
  • You cannot transform others. They can, however, transform themselves with your help.

Second, we stress that transformational leaders* promise to make life better for those who follow them, and fulfill that promise by helping the team achieve shared goals. These leaders:

  • Care about the success of their followers (whoever they are)
  • Focus on people first, tasks second

We see a highly productive virtuous circle here: If a leader successfully engages his or her team and clearly communicates how much he or she cares about the entire team’s success, the team will motivate itself to complete the tasks needed to achieve that success. This activity frees the leader to concentrate even more time on employee engagement and motivation, further enhancing productivity.

Mind the gap, but don’t fret over it!

Every person, including transformational leaders, have gaps in their skill sets. These gaps may or may not be “weaknesses,” as the business school e-mail labeled them. They are, however, areas where the leader needs to find help. This help comes from a number of sources, all of which the leader should tap:

  • Team members whose skill sets complement the leader’s, covering gaps in a mutually beneficial way.
  • The boss’ skill set, which can be transferred to the leader through mentoring.
  • A coach hired to address talent gaps and help the leader to fill them.

The key to “filling the gaps” starts with the awareness that they exist, and the confidence to admit that it is normal, that everyone has them. The key difference with transformational leaders is that they have a willingness to truly work on adapting mindsets and skill sets to fill the gaps in working with the people around them.

What do you think? Can everyone become a transformational leader? What have you done to take steps in that direction?

*We call our leaders “transformational,” while Harvard Business School uses the adjective “transformative” in its course description. It may be splitting hairs, but we feel that “transformational” better captures the emotional appeal of what we seek to accomplish within ourselves, and within the people around us.

17
Apr

We have been writing over the last two weeks about the top leadership skill articles released by the management consultancy McKinsey in their quarterly online newsletter. In this post, we explore the ninth most popular article from the first quarter of 2013: Leadership Lessons from the Royal Navy. (Free registration may be required to read the full article.)

Leaders in the Royal Navy

England expects that every man (and woman) will have a good story to tell!

Britain’s Royal Navy has been an effective fighting force for well over 200 years, and still “punches above its weight” in international engagements, the most recent example of which has been the multinational effort to eradicate the activities of Somali pirates in the Indian Ocean.

The author of this article, Andrew St. George of  Aberystwyth University’s School of Management and Business, in the United Kingdom, has studied the Royal Navy extensively for over a decade, and draws what he sees as useful lessons from the leadership culture of the Royal Navy that any organization could emulate. Here is a brief summary of the leadership attributes to which he most attributes their success:

Relentless cheerfulness, which we might translate as optimism. He notes that the optimism starts with the captain and flows downward through the ranks. The evidence is not hard to spot: Happy ships fulfill their roles more effectively than gloomy ships.

A respect for open communication: Sailors are more comfortable “bantering” with admirals than junior executives are conversing with their CEOs. The navy fosters a community atmosphere that allows “the truth” to flow upwards as well as downwards. British navy captains probably get more reliable input from their subordinates than most senior executives do in business. As many of you know , this combines our own philosophies of “Pursuit of Truth” and “Communication that Counts.”

An emphasis on “story telling”: Sailors and officers at all levels are trained to exchange information during every encounter, and make it more engaging by encasing it in a tradition of story-telling. This has multiple benefits:

  • Institutional memory is better preserved.
  • Each team member can stand up at a moment’s notice and describe his or her role in fulfilling the mission. Can each member of your team do that clearly and concisely?

Professor St. George summed up his theme this way:

“Although few environments are tougher than a ship or submarine, I’ve been struck… by the extent to which these engines of war run on “soft” leadership skills. For officers leading small teams in constrained quarters, there’s no substitute for cheerfulness and effective storytelling. In fact, I’d go so far as to say that naval training is predicated on the notion that when two groups with equal resources attempt the same thing, the successful group will be the one whose leaders better understand how to use the softer skills to maintain effort and motivate.”

The last point is important: Given two equally talented groups of people competing for the same pool of customers, the more engaged and motivated group will win 90% of the time.

This was a fun article that taught us a lot about the British Navy (told a great story, in other words) and as a result more memorably communicated it primary thesis about the high value of the personal connections that drive transformational leadership.

What do you think? Is the example of the Royal Navy a useful one to apply to non-military environments? Let us know your perspective in the comments section.

 

15
Apr

We have been writing over the last week about the top leadership skill articles read in the First Quarter of 2013 in the McKinsey Quarterly, the online newsletter of management consultancy McKinsey. We are always struck by how many of these articles are focused on people skills and leadership. Clearly these issues remain perennial challenges for senior executives (and leaders at all levels).

McKinsey Quarterly Human DevelopmentIn this post, we explore the fifth most popular article: Increasing the Meaning Quotient of Work. (Free registration may be required to read the full article.)

Our first response to this article was “What the heck is a “meaning quotient?”  Next, we thought “Here we go again with extra buzzwords that repackage old knowledge.” But, just as the readers who put this article in the top ten found it worth reading, we also found something useful here.

Employee Engagement Demands Meaningful Work

The authors of this article, Susie Cranston and Scott Keller, have spent a lot of time researching work environments “that inspire exceptional levels of energy, increase self-confidence, and boost individual productivity.” Continue reading

10
Apr

McKinsey Quarterly Human DevelopmentThe McKinsey Quarterly has released it top online articles for 2013’s first quarter, and four of the ten focus on interpersonal skill development. This confirms once again that senior executives are focusing on better engaging their human assets as a profitable area for investment.

Let’s take a quick look at the top-rated article that is focused on human asset management. It argues that old-fashioned hierarchical oversight and control must be replaced by a lighter, more trusting leadership style.

Wikis, jams and blogs make collaboration more productive

The explosion of social media tools that are available within an organization to foster and manage collaboration has started to shake up management control of knowledge, and challenges the assumptions that underpin past collaborative practices, according to Don Tapscott, a professor at the University of Toronto. Continue reading